First, check your Junk or Spam folder to make sure your ticket confirmation hasn't been filtered there.

If you still can't find it, please call our office during administration hours (9:00am–4:00pm). Our friendly Event Manager will be happy to check your booking and confirm whether your name is on the event ticket list. (Which will also be available on the event night)

All event information can be found on our website by selecting the event you're attending.

Each event listing includes:

• Door opening times

• Show start and set times

• Support acts (where applicable)

• Event location (whether it's held indoors or outdoors)

If you can't find the information you're looking for, please don't hesitate to contact our team—we're happy to help!

No. As a licensed venue, outside food and drinks are not permitted at The Recky.

Our Bistro is open daily, including during events, so you'll have plenty of food and beverage options available. For outdoor events, we also provide complimentary water stations and sunscreen.

You can bring:

• A valid event ticket

• Valid photo ID (required at sign-in)

• A picnic blanket for outdoor events

Please do not bring:

• Outside food or drinks

• Eskies or coolers

• Chairs of any kind

• Large bags (larger than A4 size)

Please note:

• We are a strictly drug-free venue.

• Tickets purchased at the gate are EFTPOS only and are available at the event entry only (not at the bar). We strongly recommend purchasing tickets online before the event to avoid missing out.

• Any inappropriate behaviour or behaviour that makes others feel uncomfortable may result in removal from the venue without a refund or re-entry.

• Anyone caught entering an event without a valid ticket may be refused entry to future events.

• We are a family-friendly venue, and many of our summer events are all ages. Parents and guardians must supervise children at all times. Children cannot enter or leave the venue without their parent or guardian.

• Toilet cubicles are for one person only. Anyone found sharing a cubicle will be asked to leave the venue.

Thank you for helping us create a safe, enjoyable and welcoming environment for everyone attending The Recky.

Yes! Tickets can be purchased at the door on the night of the event, subject to availability.

Please note that tickets cannot be purchased at the bar. If you're buying a ticket on the night, you'll need to purchase it at the event entry.

We strongly recommend purchasing your tickets online in advance to avoid missing out, as many of our events can sell out before the day.

All event information can be found on our website by selecting the event you're attending.

Each event listing includes:

• Door opening times

• Show start and set times

• Support acts (where applicable)

• Event location (whether it's held indoors or outdoors)

If you can't find the information you're looking for, please don't hesitate to contact our team—we're happy to help!

Most of our outdoor ticketed events operate on a Rain, Hail or Shine basis. This means the event will go ahead as planned unless severe weather creates a safety risk for patrons, performers or staff.

Our weather policy includes:

• No automatic refunds – Tickets are generally non-refundable due to rain alone.

• Event cancellations – If an event is cancelled due to dangerous weather conditions, ticket holders will be contacted via email with information regarding rescheduling or refunds. Updates will also be posted on our official website and social media channels.

• Be prepared – We recommend bringing a picnic rug and a rain poncho if wet weather is forecast. Please note that umbrellas are not permitted during performances as they can obstruct the view of other guests.

The safety of our patrons, artists and staff is always our highest priority, and any decisions regarding severe weather will be made in consultation with event organisers and relevant authorities.

For standing events, we cannot guarantee seating or reserve chairs in advance.

However, if you have a medical condition, an injury, mobility concerns, or require a chair due to age, please contact us before the event. We'll do our best to accommodate your needs and ensure you're as comfortable as possible.

We encourage you to get in touch as early as you can so we can make the appropriate arrangements.

We offer a range of transport options to help you get to and from The Recky safely.

Courtesy Bus
Our courtesy bus operates as normal before and after events. As it can book out quickly, we strongly recommend reserving your seat well in advance.

Our regular pickup area includes Tiona to Tarbuck Bay.

Pickups for Coomba Road and Coomba Park may be available but must be arranged and confirmed in advance.

Please note, we do not offer courtesy bus pickups from:

• Green Point

• Bungwahl

• Seal Rocks

• Forster

Event Coach Service
For selected larger events, we may offer a return coach service from Forster and Tuncurry, subject to demand and availability.

This is a paid service, and bus tickets must be purchased before the event. If available, coach tickets can be purchased via the event page on our website.

If you're unsure which transport option is available for your event, please contact our team—we're happy to help.

Item descriptionTickets purchased through Oztix are generally non-refundable and non-transferable, unless an event is cancelled, rescheduled, or a refund is required under Australian Consumer Law.

Refund Policy

• Cancelled Events – If an event is cancelled, Oztix will notify all ticket holders via email and automatically process a refund to the original payment method used for the purchase.

• Rescheduled Events – If an event is rescheduled, you'll receive an email with the new event details and instructions on how to request a refund if you're unable to attend the new date.

• Change of Mind or Personal Circumstances – Refunds are not available if you can no longer attend due to a change of plans, illness, or other personal circumstances.

If an event has an approved manual refund process, you can submit a request through the Oztix Manual Refund Request page. For any ticketing enquiries, please contact Oztix Ticket Buyer Support directly.

Please note that ticket purchases and refunds are managed by Oztix, and The Recky is unable to process refunds on their behalf.